Terms and Conditions

Effective Date: 16.11.25

Welcome to Alexandra Wall’s websites, including www.alexandra-wall.com and www.the-clothes-coach.com (collectively, “the Site”). These Terms and Conditions (“Terms”) govern your use of the Site and the services offered by Alexandra Wall (“we,” “us,” or “our”). By accessing or using the Site, you agree to comply with these Terms. If you do not agree, please do not use the Site.

1. Definitions and Eligibility

  • Site: Refers to the websites above, including all content, features, and services provided.

  • User / You: Anyone accessing or using the Site.

  • Content: Text, images, graphics, logos, quizzes, reports, and other materials on the Site.

By using the Site, you confirm that you are at least 18 years old and legally permitted to enter into this agreement. Our Site is not intended for children under 18, and we do not knowingly collect information from minors.

2. Use of the Site

You agree to:

  • Use the Site lawfully and in compliance with all applicable regulations.

  • Not use the Site for fraudulent purposes or to disrupt its functionality.

  • Not access or attempt to access unauthorised areas of the Site.

We reserve the right to restrict or terminate your access at our discretion, without notice, if you breach these Terms.

3. Intellectual Property

  • All Content on the Site is owned by or licensed to Alexandra Wall and is protected under copyright, trademark, and other intellectual property laws in the UK, Portugal, and internationally.

  • You may view, download, or print material solely for personal, non-commercial use.

  • You may not copy, reproduce, modify, distribute, or use Content for commercial purposes without prior written permission.

Reporting Copyright Infringement:
If you believe that any content infringes your copyright, please contact us at alex@alexandra-wall.com or info@the-clothes-coach.com with details.

4. Products and Services

  • We make every effort to ensure that descriptions and images of our products and services are accurate, but slight variations may occur.

  • All purchases are subject to availability. We reserve the right to discontinue or modify any product or service without prior notice.

  • Prices are displayed in GBP or EUR and are subject to change without notice.

5. Payments

  • Payments are processed securely via specified third-party providers or by bank transfer.

  • By providing payment details, you authorise us to charge the full amount for your purchase.

  • You are responsible for ensuring payment information is accurate and up to date.

6. Refunds and Cancellations

7. Privacy

Your personal data is collected, used, and stored in accordance with our Privacy Policy. By using the Site, you consent to such processing.

8. Security of Your Data

We use administrative, technical, and physical safeguards, including:

  • SSL encryption for data transmission.

  • Secure payment processing through trusted providers.

  • Regular monitoring of our systems.

User Responsibilities: Keep account credentials secure and avoid sharing sensitive information over unsecure networks.

No method of transmission or storage is completely secure; we cannot guarantee absolute security.

9. Limitation of Liability

To the fullest extent permitted by law, we disclaim all warranties regarding the Site and its Content. We are not liable for any direct, indirect, incidental, or consequential damages, including loss of data or profits.

10. Indemnification

You agree to indemnify and hold harmless Alexandra Wall, its affiliates, and employees from any claims, liabilities, damages, or expenses arising from your breach of these Terms.

11. User-Generated Content

Where users post comments, reviews, or other submissions:

  • By submitting content, you grant us a non-exclusive, royalty-free licence to use, modify, or display it.

  • We reserve the right to remove content that is inappropriate or unlawful.

12. GDPR and Data Protection

We comply with the GDPR to protect the rights of users in the EU and UK. You have the following rights regarding your personal data:

  • Access, Rectification, Erasure, Restriction of Processing, Data Portability, Objection, Withdrawal of Consent.

To exercise your rights, contact alex@alexandra-wall.com or info@the-clothes-coach.com.

13. International Use

  • The Site operates from Portugal. All content, services, and features comply with UK and Portuguese laws.

  • International users are responsible for ensuring compliance with local laws.

  • Transactions are in GBP or EUR; any currency conversion fees are your responsibility.

  • Users agree not to export content in violation of any applicable export control laws.

14. Third-Party Links

The Site may contain links to external websites. We are not responsible for the content, policies, or practices of these third-party websites.

15. Dispute Resolution

  • Governing Law: Portugal (unless otherwise required by mandatory local law).

  • Negotiation and Mediation: Parties will attempt amicable resolution; mediation may be requested if unresolved after 30 days.

  • Jurisdiction: Exclusive jurisdiction of Portuguese courts.

  • International Users: Accessing the Site from outside Portugal is at your own risk, subject to applicable law.

16. Accessibility

17. Updates

We may update these Terms at any time. Changes will be posted on this page with the updated effective date. Continued use of the Site constitutes acceptance of the revised Terms.

18. Contact

For questions regarding these Terms:

Name: Alexandra Wall
Business Name: Alexandra Wall “The Clothes Coach”
Email: alex@alexandra-wall.com / info@the-clothes-coach.com
Address: Cascais, Portugal 2750-704

© 2025 Alexandra Wall. All Rights Reserved.